Contact Us
We'd love to hear from you! Whether you have a question about your order, need help with a return, or just want to say hello — our team at Urban Bazar is here to help.
Get in Touch
You can reach us through any of the following channels. We aim to respond to all inquiries within 24 hours on business days.
📞 Phone & WhatsApp
Available for calls and WhatsApp messages. For the fastest response, we recommend reaching out via WhatsApp.
🌐 Website
Order Support
If you're contacting us about an existing order, please have the following information ready to help us assist you faster:
- Your full name
- Order number
- Description of your query or issue
- Photos or video (if reporting a damaged or incorrect item)
Business Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM – 6:00 PM (UAE Time)
- Saturday: 10:00 AM – 3:00 PM (UAE Time)
- Sunday & Public Holidays: Closed
We will do our best to respond to messages received outside business hours on the next available business day.
Feedback & Suggestions
We are always looking to improve. If you have feedback about your shopping experience or suggestions for our store, we'd love to hear from you. Your input helps us serve you better.
Thank you for choosing Urban Bazar — we appreciate your support!