Return & Refund Policy

Return & Refund Policy

Last updated: July 2026

At Urban Bazar, your satisfaction is our priority. We stand behind the quality of our products and want to ensure you have a positive shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Window

Customers may request a return or replacement within 7 days of receiving their order. Requests submitted after this period will not be eligible for a return or refund.

2. Eligible Reasons for Return

We accept returns only under the following circumstances:

  • Damaged product: The item arrived physically damaged or broken.
  • Wrong item delivered: You received a product different from what you ordered.
  • Manufacturing defect: The product has a defect that occurred during manufacturing and was not caused by use.

Returns requested for reasons other than those listed above (such as change of mind, incorrect ordering, or normal wear and tear) are not eligible unless required by applicable UAE consumer protection laws.

3. Conditions for Return

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 7 days of delivery.
  • The product must be unused and in its original condition.
  • The item must be returned in its original packaging, including all accessories, tags, and documentation.
  • Clear photographic evidence or an unboxing video must be provided as proof of the damage, defect, or incorrect item at the time of reporting.

4. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us within 7 days of receiving your order via email or WhatsApp.
  2. Provide your order number, a description of the issue, and clear photos or an unboxing video as evidence.
  3. Our team will review your request and respond within 2–3 business days.
  4. If your return is approved, we will provide instructions on how to send the item back.

5. Refunds & Replacements

Once the returned item has been received and inspected by our team:

  • If approved, we will process a replacement or issue a refund based on your preference and product availability.
  • Refunds will be processed using the original payment method or via an agreed alternative.
  • Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • If the return is not approved following inspection, we will notify you with the reason.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items returned after the 7-day return window
  • Used, washed, or altered products
  • Items without original packaging or missing accessories
  • Products damaged due to misuse, negligence, or improper handling by the customer

7. UAE Consumer Rights

Nothing in this policy limits or excludes your rights under applicable UAE consumer protection laws. If you believe your statutory rights have been affected, please contact us and we will work to resolve the matter in accordance with UAE regulations.

8. Contact Us

To submit a return request or for any questions regarding this policy, please contact us: